Hace tiempo que no teníamos un buen chisme cibernético, de estos de grandes contrincantes desde los tiempos de los pleitos legales de Samsung vs. Apple. Hoy, le toca el turno a Spotify quienes se fueron a gritar públicamente sobre sus quejas e incomodidades con Apple, quienes según Spotify, se hacen de dinero a cuenta del trabajo de otros. Pero Apple no se quedó tranquilo y en su usual estilo, publicó una carta escrita por Bruce Sewell, dirigida a Horacio Gutiérrez de Spotify, con la intención de limpiar el nombre de la manzana y dejar claro desde el punto de vista de Apple sobre como todo sucedió.
Pero antes de, para ponerlos al día, Spotify comienza a quejarse a raíz del rechazo de su aplicación en el App Store en dos ocasiones seguidas. A esto, Spotify exigió a Apple que le dé un “trato diferente” a los demás desarrolladores, ya que ellos sienten que la conducta de Apple de rechazar las aplicaciones, es debido a la competencia que que representa su marca contra Apple Music.
A este tipo de quejas, Apple le contestó en una extensa carta, que la razón por la cual se les rechazó la aplicación en dos ocasiones, es porque Spotify intentó engañar el formato de suscripciones dentro de la aplicación que Apple exige como parte de sus reglas del App Store, removiendo la función y reemplazando la misma con una bienvenida que invita a los usuarios a escribir su email para luego ser contactados de forma directa por Spotify y que puedan suscribirse por internet de forma directa. Esto resultaría en que Spotify se llevaría el 100% de la suscripción mensual de su servicio para usuarios de iOS, y Apple no cogeria el 30% como se estipula en el reglamento del App Store.
Spotify no está satisfecho, pero Apple está firme en que no va a permitirlo porque ellos sean Spotify. Apple dejó claro que el trato siempre será el mismo para todos los desarrolladores, no importa si tienen un millón de usuarios o cientos solamente.
¿Quien crees que tiene la razón en este pleito? En mi caso, estoy a favor de Apple. Aunque un 70/30 puede significar absurdo, Apple ofrece una plataforma que permite llegar de forma instantánea a mas de mil millones de equipos con iOS, lo que le hace el trabajo fácil a cualquier desarrollador. Aparte de eso, cobran también por su servicio, infraestructura y ecosistema.
Apple para iOS 10, viene con un sistema diferente que dejaría más dinero en los bolsillos de los desarrolladores que tienen aplicaciones con suscripción, ya que el modelo fue ajustado para beneficiar al desarrollador aún más.
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Dear Horacio,
Thank you for your letter. As a valued developer in the App Store, we’re disappointed with the public attacks you’ve made and appreciate the opportunity to set the record straight.
There can be no doubt that Spotify has benefited enormously from its association with Apple’s App Store. Since joining the App Store in 2009, Apple’s platform has provided you with over 160 million downloads of your app, resulting in hundreds of millions of dollars in incremental revenue to Spotify. That’s why we find it troubling that you are asking for exemptions to the rules we apply to all developers, and are publicly resorting to rumors and half-truths about our service.
Our guidelines help competition, not hurt it. The fact that we compete has never influenced how Apple treats Spotify or other successful competitors like Google Play Music, Tidal, Amazon Music, Pandora or the numerous other apps on the App Store that distribute digital music.
We have always believed that competition makes us all better. It drives the best products and services for our customers. We’ve invested a tremendous amount so developers have the best ecosystem for creating and distributing apps. You know this because Spotify has profited greatly from your use of the App Store we developed.
Our investment in the App Store is not trivial — any great retailer will tell you there is an incredible amount of effort that goes into maintaining their store. However, if a customer chooses to sign up for a digital product outside of the App Store the developer does not pay us anything, and their content will still work on Apple devices. To imply that Spotify should not have to pay to avail itself of the benefits of Apple’s hard work, just as every other developer does, would give you a tremendous advantage over other developers. It’s simply unfair and unreasonable.
Our guidelines apply equally to all app developers, whether they are game developers, e-book sellers, video-streaming services or digital music distributors; and regardless of whether or not they compete against Apple. We did not alter our behavior or our rules when we introduced our own music streaming service or when Spotify became a competitor. Ironically, it is now Spotify that wants things to be different by asking for preferential treatment from Apple — in essence arguing that because we compete Spotify should be treated differently, given waivers and exemptions from the rules that pertain to all other developers on the App Store. We disagree.
Apple introduced the in-app purchase feature in the App Store to provide an easy, seamless and secure way for customers to purchase content. The feature also benefits developers by allowing them to more easily monetize their apps through easier customer acquisition. Thousands of app developers have taken advantage of the in-app purchase feature, including Spotify. And ever since the in-app purchase feature was made available, App Store rules have prohibited developers from redirecting customers inside of an app to purchase digital content or subscriptions outside of the app to avoid paying Apple’s standard commission.
We just recently introduced a new revenue split for subscriptions designed to help all developers keep even more of their service revenue stream. Within a subscriber’s first year, the traditional 70/30 split applies, but after a year of paid service with a subscription, an 85/15 share split kicks in. All current subscriptions are eligible — if developers have subscribers they have already retained for over a year, the 85/15 split starts immediately.
Our team has been incredibly responsive. Shortly after Spotify submitted its app on May 26, our team identified a number of issues, including that the in-app purchase feature had been removed and replaced with an account sign-up feature clearly intended to circumvent Apple’s in-app purchase rules. That feature exists only for the purpose of avoiding having to pay Apple for your use of the App Store by emailing customers within hours, directing them to subscribe to Spotify on its website. A clear violation of the terms every other developer adheres to. During a number of discussions between our team and Spotify, we explained why this sign-up feature did not comply with our guidelines and requested you resubmit a compliant version of the app. On June 10, Spotify submitted another version of the app which again incorporated the sign-up feature directing App Store customers to submit an email address so they could be contacted directly by Spotify in a continued attempt to get around our guidelines. Spotify’s app was again rejected for attempting to circumvent in-app purchase rules, and not, as you claim, because Spotify was simply seeking to communicate with its customers.
As far as l can see the Spotify App currently up on the App Store is still in violation of our guidelines. I would be happy to facilitate an expeditious review and approval of your app as soon as you provide us with something that is compliant with the App Store’s rules.
There is nothing in Apple’s conduct that “amounts to a violation of applicable antitrust laws.” Far from it. Apple has continued to innovate with lower pricing for our customers, and a new revenue share model for the developers that have helped make us so successful. We understand you want special treatment and protections from competition, but we simply will not do that because we firmly adhere to the principle of treating all developers fairly and equitably.
Kind Regards,
Bruce Sewell
General Counsel
Apple Inc.
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